Your data, handled with care

This Privacy Policy sets out how Kleo Health ("Kleo", "we", "us", or "our") collects, uses, processes, stores, and discloses your personal information. It applies to all users of our services, including visitors to our website, users of the Kleo Health mobile application, beta participants and those that opt into marketing communications.

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, you must not use our services.

1. Definitions

1.1. "Account" means a unique account created for you to access our services.

1.2. "Affiliate" means an entity that controls, is controlled by, or is under common control with a party.

1.3. "Application" refers to the Kleo Health mobile application provided by the Company.

1.4. "Company" refers to Kleo Health, located at 16 Keerom Street, Cape Town, 8001, and operating at https://kleo.health/.

1.5. "Cookies" means small files stored on your device by a website to track usage and enhance the experience.

1.6. "Country" refers to South Africa.

1.7. "Device" means any device capable of accessing the Service, including a computer, smartphone, or tablet.

1.8 “The Early Explorer Program” means the beta program of closed user testers who gain early access to our Service.

1.9. "Personal Data" means any information relating to an identified or identifiable individual.

1.10. "Service" refers to the Application, the Website, and any related features, tools, and communications.

1.11. "Service Provider" means any third party that processes data on behalf of the Company.

1.12. "Usage Data" means data collected automatically through your interaction with the Service.

1.13. "Website" refers to the Kleo Health website accessible at https://kleo.health/.

1.14. "You" means the individual using or accessing the Service or, as applicable, the legal entity on whose behalf such individual is using the Service.

2. Data Collected

2.1. We collect Personal Data when you create an account, use the Application, interact with our Website, participate in a beta test, respond to communications, or voluntarily submit data to us.

2.2. The Personal Data we collect may include your name, email address, phone number, mailing address, and other contact details, among other potential data.

2.3. We may collect Usage Data including, but not limited to, Internet Protocol (IP) address, device type, browser type, pages visited, time and date of access, duration of use, and other diagnostic data.

2.4. When you access the Service via a mobile device, we may collect information specific to that device, including but not limited to the device ID, operating system, and mobile browser used.

2.5. If you connect to our Service through a Third-Party Social Media Service, we may collect information that is already associated with your account on such service, including but not limited to your name and email address.

2.6. With your consent, we may collect your location data to enhance the functionality of the Service.

3. Use of Data

3.1. We process your Personal Data in order to:

3.1.1. Provide and maintain the Service.

3.1.2. Manage your Account and your relationship with us.

3.1.3. Communicate with you, including sending updates, notices, and support-related information.

3.1.4. Provide you with news, marketing communications, or information on goods and services relevant to your interests, where you have opted in.

3.1.5. Improve and develop the Application, the Website, and our overall offering.

3.1.6. Fulfill our contractual obligations and legal requirements.

3.1.7. Respond to lawful requests by authorities.

3.1.8. Monitor, detect, and prevent fraud and technical issues.

4. Beta Participation

4.1. If you are participating in the Kleo beta program, The Early Explorer Program, we may collect additional feedback and diagnostics to assess the performance of new features.

4.2. By joining The Early Explorer Program you consent to additional usage tracking for the purpose of improving the Service.

4.3. By joining The Early Explorer Program, you consent to your personal identifiable data being viewable and available to 1 individual within the Kleo team, due to your personal relationship with the manager of the program. Whereafter your data will be anonymized.

5. Cookies and Tracking

5.1. We use Cookies and other tracking technologies to improve functionality and user experience, and for analytics purposes.

5.2. Cookies may be session-based (temporary) or persistent (stored until manually deleted or expired).

5.3. You can refuse the use of Cookies through your browser settings. However, this may affect your ability to use parts of the Service.

6. Anonymized Data for Research and Sale

6.1. We may process your Personal Data in an anonymized and aggregated form, in which individual users cannot be identified.

6.2. Anonymized data may be used internally for research, analytics, and feature development to improve women's health outcomes.

6.3. We may share or sell anonymized and aggregated data with third parties, including but not limited to research institutions, academic partners, public health organizations, and commercial partners.

6.4. The sale or sharing of anonymized data will always be conducted in a manner that prevents re-identification and protects your individual privacy.

7. Sharing of Personal Data

7.1. We may share your Personal Data with:

7.1.1. Service Providers assisting in delivering the Service.

7.1.2. Affiliates and subsidiaries of the Company under strict confidentiality.

7.1.3. Third parties in connection with a business transfer, merger, acquisition, or asset sale.

7.1.4. Public authorities, where required by law.

7.1.5. Third parties with your explicit consent.

7.2. We do not sell, rent, or lease your identifiable Personal Data to third parties.

8. Marketing Communications

8.1. If you opt in, we may send you promotional materials, newsletters, or health-related content.

8.2. You may opt out of receiving such communications at any time by clicking the unsubscribe link or by contacting us directly.

9. Data Retention

9.1. We retain Personal Data only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

9.2. Usage Data may be retained for a shorter period, unless required for security, analytics, or legal compliance.

10. International Transfers

10.1. Your data may be transferred to and maintained on servers located outside your jurisdiction.

10.2. We will ensure that any such transfers comply with applicable data protection laws and include adequate safeguards.

11. Your Rights

11.1. You have the right to:

11.1.1. Access and review your Personal Data.

11.1.2. Request corrections or updates.

11.1.3. Request deletion of your Personal Data.

11.1.4. Withdraw your consent for specific processing activities.

11.1.5. Object to the use of your data for direct marketing or anonymized data use and sale.

11.2. To exercise these rights, contact us at anna@kleo.health.

12. Data Security

12.1. We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction.

12.2. However, no system can be completely secure. By using the Service, you acknowledge this inherent risk.

13. Children’s Privacy

13.1. The Service is not intended for direct use by children under the age of 13 without the involvement of a parent or legal guardian.

13.2. We do not knowingly collect Personal Data directly from children under 13 without verified parental consent. However, we may collect and process children’s data if it is voluntarily provided by a parent, legal guardian, or authorized caregiver in the context of using the Service.

14. External Links

14.1. The Service may contain links to third-party websites not operated by us.

14.2. We are not responsible for the privacy practices or content of third-party websites. You are advised to review their policies independently.

15. Changes to This Policy

15.1. We may update this Privacy Policy from time to time.

15.2. Material changes will be communicated via email or a prominent notice within the Service.

15.3. Continued use of the Service after such changes constitutes acceptance of the updated policy.

16. Contact Us

16.1. If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us at: Email: anna@kleo.health